Refund policy

Return & Refund Policy

Last updated: July 2026

Please read this policy carefully before placing an order with Stitched by Wesley ("we," "us," or "our"). By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy in full.

ALL SALES ARE FINAL

All purchases made through stitchedbywesley.com are final. We do not accept returns, exchanges, or issue refunds under any circumstances, including but not limited to:

  • Change of mind or buyer's remorse
  • Incorrect size, color, or style selected at checkout
  • Item does not meet personal expectations
  • Shipping delays, slow delivery, or extended transit times
  • Package marked as delivered by the carrier but not received (porch theft, misdelivery)
  • Customs delays or import fees charged by your country
  • Failure to read product descriptions, size guides, or shipping timelines prior to purchase
  • Items received in damaged or defective condition

SIZING & PRODUCT RESPONSIBILITY

It is the sole responsibility of the customer to review all product descriptions, images, and size guides before placing an order. We make every effort to provide accurate product information. By placing an order, you confirm that you have selected the correct size and product.

We are not responsible for sizing errors made at checkout.

SHIPPING & DELIVERY

Shipping timelines are estimates only and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances outside our control do not qualify for a refund. Once an order has been dispatched, we are not responsible for carrier performance.

If your tracking shows your package as delivered and you have not received it, please contact your local carrier and check with neighbors or building management. We are not liable for packages confirmed as delivered by the carrier.

NO EXCEPTIONS FOR DAMAGED ITEMS

We do not offer refunds, replacements, or store credit for items damaged in transit or otherwise. All risk of loss and damage passes to the customer once the order has been dispatched. We strongly recommend customers purchase shipping insurance through their local carrier if they are concerned about transit damage.

CHARGEBACKS & DISPUTES

We take fraudulent chargebacks seriously. By completing a purchase, you agree to contact us at bonabona503@gmail.com to resolve any issues before initiating a chargeback or dispute with your bank or credit card provider.

Initiating a chargeback without first contacting us constitutes a breach of this agreement. We reserve the right to contest all chargebacks with full documentation of the transaction, this policy, and your agreement to it at checkout.

CUSTOMS, DUTIES & IMPORT FEES

International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost. We are not responsible for delays caused by customs processing.

ORDER CANCELLATIONS

Orders cannot be cancelled or modified once they have been placed and confirmed. Please review your cart carefully before completing checkout.

CONTACT US

If you have a question about your order before purchasing, we are happy to help. Reach out to us at:

📧 bonabona503@gmail.com

We aim to respond within 1–3 business days.