Shipping policy
Last updated: July 2026
Please read this policy carefully before placing an order with Stitched by Wesley ("we," "us," or "our"). By completing a purchase, you acknowledge that you have read, understood, and agreed to this policy in full.
IMPORTANT NOTICE — PLEASE READ BEFORE ORDERING
Our products are shipped internationally and delivery times can be lengthy. Orders may take anywhere from 2 to 8 weeks to arrive depending on your location, carrier performance, and customs processing. By placing an order, you confirm that you understand and accept these timelines.
We do not offer refunds, replacements, or compensation of any kind for shipping delays, slow delivery, or extended transit times.
PROCESSING TIME
All orders are processed within 3–5 business days of payment confirmation. Orders are not processed on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMES
Delivery times are estimates only and are not guaranteed. Actual delivery may take longer.
| Destination | Estimated Delivery Time |
|---|---|
| Canada | 7–20 business days |
| United States | 10–25 business days |
| Rest of World | 15–35 business days |
Delays caused by carrier volume, weather, customs processing, or any other circumstances outside our control are common and expected. These do not qualify for a refund or dispute.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your delivery location.
TRACKING YOUR ORDER
Once your order has shipped, you will receive an email with your tracking number. Please allow 3–5 business days for tracking to update after receiving your confirmation. Tracking updates may be infrequent during international transit — this is normal and does not indicate a lost package.
NO REFUNDS FOR SHIPPING-RELATED ISSUES
We are not responsible for and will not issue refunds or replacements for:
- Shipping delays or extended delivery times
- Packages stuck in customs or delayed by customs processing
- Packages marked as delivered by the carrier but not received
- Packages lost or damaged in transit
- Incorrect delivery due to an address error entered at checkout
- Refusal to pay customs duties or import fees resulting in package return or abandonment
By placing an order, you accept full responsibility for these risks.
CUSTOMS, DUTIES & IMPORT FEES
International orders may be subject to customs duties, taxes, or import fees. These are the sole responsibility of the customer. Stitched by Wesley does not cover, reimburse, or refund these charges under any circumstances. Refusal to pay customs fees that results in a returned or abandoned package does not qualify for a refund.